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How safe is it to rent a moonwalk?
Our units are made
with fire retardant materials. They have safety exits and an entrance
ramp. All four sides of the unit have mesh netting for easy viewing
and ventilation. We review all safety rules and guidelines upon our
arrival. All units are cleaned and inspected by our staff before each
rental. Our staff will inspect the area where the unit is to be set-up
to insure safety for everyone.
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Do you charge for set-up and/or
delivery?
There is never a
charge for delivery and set-up within our normal
service area. Outside
this area, there is at least a $25 minimum surcharge.
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Do you require a deposit?
No, we do not
require a deposit.
We believe that you are making your reservation in good faith, and
will honor your commitment.
- What if I need to cancel my reservation?
Yes, you may
cancel your reservation. We only ask that you give us as much advance
notice as possible, three days or more if possible. By the same token, we
reserve the right to cancel an event that we feel is not safe or has the
potential to cause damage to our equipment.
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What is your policy if there is
inclement weather?
Bouncers
can not be used if there are winds of 25 mph or more, and can not be
used in the rain. This is not safe for your children. If the weather
looks like it will be unsafe PRIOR TO
delivery, we will call you and discuss whether we should cancel the
rental and reschedule your event. IF YOU
DECIDE TO TRY TO PROCEED WITH THE EVENT AND WE DELIVER THE UNIT, WE
EXPECT YOU TO HONOR YOUR COMMITMENT AND PAY FOR THE RENTAL EVEN IF YOU
AT THAT TIME DECIDE NOT TO USE IT. If we set up the
unit, and the weather later turns to rain, we will pick up the unit
according to schedule. However, in this event, no refund will be
given.
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Do I need to clean the moonwalk when
the party is over?
No. The unit will
be inspected by our staff at the time of pick-up. Absolutely no "silly
string," gum, candy, food or other sticky substances are allowed in
the unit. All reasonable cleaning will be done by us.
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How much space do I need?
A 16' x 16' area or
two parking spaces. The area should be free of debris, rocks, and
trees. If you have an in ground sprinkler system, please make sure the
timer is not set to go on. We can set up on grass, pavement, or
indoors. The only surface that we will not set up on is sand.
Sand, when it gets into the moonwalk, will
cause your children to get sore feet and knees from the abrasion and
rubbing. The unit will also be much more difficult for us to clean.
- What are your hours of operation?
We answer the phones
for making reservations from 8 am to 9 pm Monday through Saturday. We
can deliver and set up units as early
as 7 am 7 days a week. We can deliver and set up 8-hour rentals as
late as 10 am
weekdays and Sundays and 4 pm Fridays and Saturdays. We can deliver and
set up 4-hour rentals as late
as 2 pm weekdays and Sundays and 8 pm Fridays and Saturdays. (In other
words, we like to be able to pick up the units no later than 6 pm
weekdays and Sundays and no later than midnight Fridays and Saturdays.
- How strictly do you keep your schedule?
We pride
ourselves on our punctuality. We will always deliver our units either on
time or early. Sometimes when we have several units that need to be
delivered or picked up simultaneously, we may call you and ask if you
can keep the unit a little longer than originally scheduled. The bottom
line is...you will always get more, not less, than what you pay for at
Hip Hop Moonwalks.
- How do I go about reserving an inflatable?
There are three ways
for you to make your reservation.
A. Call us at
936-870-3232
8 am to 9 pm Monday-Saturday.
B. Send us an e-mail at
hiphopmoonwalk@yahoo.com.
C. Go to the reservation page of this website and fill out and submit
the handy form.
- Do I have to rent for the entire day or
can I rent for shorter periods of time?
Our standard rates
are for either 4-hour or 8-hour rentals. We
can, if the need arises, allow you to keep the unit overnight for an
additional charge.
- When do I pay?
If you will be paying
with cash, then payment
is expected at time of delivery. We do not accept credit cards at this
time.
- Do you accept personal checks?
Sorry, but we
do not accept personal checks. As small business owners, we cannot
afford the inconvenience of and expense of returned checks. We do accept
checks from businesses with whom we have established a working
relationship (such as day care centers).
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